Refund policy

RETURN & REFUND POLICY

We hope you love your One Mood purchase! If something isn’t quite right, we accept returns within 14 days of delivery.

To be eligible for a return, items must be unworn, unwashed, unused, and in their original condition.

Customized items: Because pieces customized with patches are made specifically for you, all customized/patched items are final sale and cannot be returned or exchanged.

Accessories: Socks, hair accessories, and other accessories must be unused and in their original condition to be eligible for return.

Customers are responsible for return shipping costs unless an item arrives damaged, defective, or incorrect.

Once your return is received and approved, your refund will be issued to your original form of payment. Original shipping charges are non-refundable.

If your order arrives damaged, defective, or incorrect, please contact us at info@one-mood.com so we can make it right.

One Mood
same mood. different day.